Terms and Conditions of Use

Welcome to Zentrik. By creating an account and using our cloud platform, you irrevocably agree to these Terms and Conditions of Service. Please read them carefully before using the system.

1. Nature of the Service and Tenants (Multi-Tenancy)

Zentrik operates as multi-tenant Software as a Service (SaaS). When you sign up, you receive a limited, revocable, non-exclusive license to manage your business's internal operations. Each business is fully responsible for the accuracy of the information it enters, the prices loaded in its Point of Sale (POS), and the inventory of its locations.

2. Plan Policies and Limits

To keep the server stable and share system memory fairly, the following limits apply automatically:

• Free Plan: Limited to a catalog of up to 20 products and up to 30 orders or online orders per day. When either limit is reached, the system will pause creating new items or temporarily block customer checkout until the next daily cycle.
• Premium Plan: Fully unlocks inventory, catalog, order processing, advanced analytics dashboards, and cashier staff access, strictly subject to timely payment of the monthly fee.

3. Billing Cycles, Payments, and Automatic Downgrade

The Premium Plan costs a flat $30.00 USD per month or its official equivalent. Payments are reported through the internal billing dashboard and remain pending until our admin team validates them.

If the subscription expiration date (`subscription_expires_at`) passes and the system doesn't detect an approved payment, the software will automatically downgrade the store to the free plan. As a result, access to the Point of Sale (POS), cash register closing, and advanced employee management modules will be restricted immediately until payment is brought up to date.

4. Business Transactions and WhatsApp

Zentrik provides a communication and integration gateway that collects customers' shopping carts and forwards them, organized, to the business's WhatsApp number. Zentrik does not process credit card payments directly, charge sales commissions, or take part in commercial disputes between the business (tenant) and its customers. Verifying order payments, shipping, delivery, and customer service are solely the business's responsibility.

5. Data Privacy and Security

We take information security seriously. The system strictly isolates each store's data with a unique identifier (`shop_id`). However, Zentrik is not responsible for data loss caused by leaked passwords due to admin negligence or insecure sharing of credentials with the cashier role.

Details about data, cookies, and analytics are in the Privacy Policy.

6. Changes and Suspension of Service

Zentrik reserves the right to temporarily or permanently suspend (`is_active = false`) any tenant store that engages in fraudulent activity, attempts to compromise the software's security, or uploads illegal content to its catalog, with no right to refunds of fees already paid.